At MadMen Coffee, our primary directive is to deliver premium, small-batch roasts and exclusive executive gear directly to our clientele with maximum efficiency. This memorandum establishes the firm’s official protocols regarding the dispatch of goods, finality of sale, and dispute resolution.
1. Logistics & Dispatch (Complimentary Shipping)
We believe that exorbitant shipping fees have no place in a premium transaction. Therefore, MadMen Coffee absorbs all standard domestic transit costs. Complimentary shipping is automatically applied to all requisitions.
To ensure our roasts arrive exceptionally fresh and our apparel is printed to the highest standards, we operate a decentralized manufacturing model utilizing specialized third-party facilities across the United States. As such:
- Fulfillment Timelines: Because your goods are manufactured or roasted on-demand, fulfillment and dispatch timelines are entirely under the jurisdiction of our manufacturing partners. Most orders are processed and dispatched within 1 to 3 business days.
- Split Shipments: Requisitions containing both coffee and merchandise will likely arrive in separate packages, dispatched from different facilities, to optimize delivery speed.
2. Finality of Sale (Returns Policy)
Due to the perishable, consumable nature of our premium coffee and the bespoke, on-demand manufacturing process utilized for our executive gear, all sales are final.
We do not accept physical returns of goods to our administrative offices. Please review your requisition details—including apparel sizing and coffee grind preference—with absolute certainty prior to authorizing payment.
3. Remittance & Quality Assurance (Refunds)
While all sales are final, the Partners recognize that exceptional circumstances require executive review. Refunds or replacements are issued strictly on a case-by-case basis under the following guidelines:
- Matters Outside Our Control: We cannot issue refunds for transit delays, carrier misroutes, or packages stolen after confirmed delivery. Once a package leaves our partner facilities and is surrendered to the carrier (e.g., USPS, UPS), transit liability transfers to the carrier.
- Quality Control Violations: We take the integrity of our product line very seriously. If an item arrives physically damaged, misprinted, or unequivocally falls below our rigorous quality control standards, we stand by our product. Clientele must submit photographic evidence of the defect to our executive team within 72 hours of delivery for review and potential remediation (replacement or refund).
4. Protocol Amendments
The Partners reserve the right to amend these logistical protocols periodically in response to shifting carrier regulations, manufacturing partner policies, or overarching corporate strategy.
